The following Regulations specify the general terms and conditions of sale applicable to our online store available at https://kokietki.pl, run by KOKIETKI Maciej Rogulski, Jana Kasprowicza 12d, Łódź 92-781 Poland , NIP: 7272564967, REGON: 100941290. Business activity is registered in the Central Business Activity Register and Information (CEIDG), kept by the Minister of Economy.
Scope of the regulations
These rules apply to all orders placed by Consumers and Entrepreneurs through our online store.
A consumer is, in accordance with Article 22 of the Civil Code, a natural person performing with an entrepreneur a legal action not directly related to his business or professional activity.
An entrepreneur is, in accordance with Article 43 of the Civil Code, a natural person, a legal person and an organizational unit that is not a legal person, to which the Act grants legal capacity, conducting in its own name a business or professional activity.
Other or supplementary Regulations and General Commercial Terms and Conditions applied by Entrepreneurs do not apply – They will only become part of the contract if we give our express written consent to do so.
2. conclusion of the contract
The sales agreement is concluded with KOKIETKI Maciej Rogulski.
The presentation of products in our online shop is an offer to conclude a sales contract. In order to conclude a contract, it is necessary to add selected products to the shopping cart and place an order. The shopping cart and the data entered in the forms can be modified before placing an order using the available functionalities and messages that appear during the order placement process.
By clicking on the order summary page in the order confirmation and finalizing button, you place a binding order for the products included in the shopping cart. As soon as your order is received and registered in our online shop's IT system, a sales contract is concluded. After placing your order you will receive an e-mail from us confirming the order and concluding the contract.
3. language and rules of contract preservation
The sales contract may be concluded in Polish, English, German, French
We keep the content of the contract and send you the order data and our Terms and Conditions by e-mail. You can also check your order information via your customer account. Rules are also available on the website of our online store in a way that allows you to obtain, play and record content.
4th Delivery of products
In some cases, shipping costs have to be added to the product prices given. Ordered products are delivered through the courier companies cooperating with us. Detailed information about possible ways and dates of delivery and shipping costs are presented during the order placement and in a special information tab on our shop's website.
The products offered in the shop are sold exclusively by mail order. Unfortunately, there is no possibility of personal collection.
The following payment methods are available to you in our online shop:
Cash on delivery payment on delivery.
Electronic payment (e-payment) through the Internet payment service.
Payment by traditional transfer to our shop's bank account. If you choose this form of payment - after making an order, we will send you data for the transfer via e-mail. The realization of the order will be started after the full amount of the required payment for the order is credited to our account.
Detailed information about possible ways of payment, including online payment services integrated with our shop and available types of e-payment and possible additional costs, are presented during the order placement and on our shop's website in a special information tab about payment methods.
6th The right to withdraw from the contract
Consumers have a statutory right of withdrawal, as described in the notice on the right of withdrawal.
The right of withdrawal also applies to natural persons concluding an agreement directly related to their business activity, if the content of this agreement shows that it does not have a professional character for these persons within the meaning of Article 556 (4) of the Civil Code. Other entrepreneurs have no right to withdraw from the contract.
7. damage caused during transport
It concerns Consumers: In the case of a consumer purchase at a distance our shop always bears the risk of accidental damage or loss of items in transit. If the ordered products are delivered with obvious damage, which occurred during transport, we kindly ask you to report such a defect to the delivery company as soon as possible and contact us. A delay in reporting such a complaint or making contact does not have any consequences for your statutory claims and their settlement, in particular for your rights under the statutory warranty for defects described in the following section. However, a quicker notification is an aid to us in pursuing our claims against the carrier or transport insurer.
8 Warranty, guarantees and liability of the seller
It concerns Consumers: We are obliged to deliver products (items) free from defects. The statutory liability for defects of the sold item (so-called warranty for defects) applies to the extent specified in articles 556 et seq. of the Civil Code. We are liable under the warranty if a physical defect is discovered within two years from the date on which the goods were handed over to you. If the object of sale is a movable item, the warranty liability is one year from the date of its release.
Complaints can be made:
via e-mail to: email@example.com.
in writing to the address: KOKIETKI Maciej Rogulski, Jana Kasprowicza 12d, 92-781 Łódź
We undertake to respond to the complaint immediately, not later than within 14 days of its submission. In case of exercising warranty rights - if we consider it necessary to consider a complaint, you are obliged to deliver the defective item at our expense to the postal address indicated above. If, due to the type of thing or method of installation, its delivery would be excessively difficult, you are obliged to make the thing available to us at the place where it is located.
Information on possible additional warranty and its detailed conditions are always attached to the product and available on the information pages of the online shop.
Applies to Entrepreneurs: In the case of a sales contract concluded with an Entrepreneur, the liability of our online shop under the warranty for defects is excluded pursuant to article 558 § 1 of the Civil Code.
Our customer service is at your disposal: From Monday to Friday at 9:17am.
9. services provided by electronic means
We take all necessary measures to ensure that the service and the interface of our online store operate fully correctly to the extent that it is based on current technical knowledge and we undertake to remedy any irregularities and technical problems reported by users within a reasonable time. The above also applies to the possibility of subscribing to the newsletter or the optional possibility of creating a customer account - if these services are provided by our shop. You can inform us about any detected irregularities or interruptions in the operation of the service and the services of our online shop via the contact details indicated in the point above. In a complaint concerning irregularities related to the technical functioning of the website of the online store, please indicate the type and date of the irregularities.
10th Code of Good Practice
We have voluntarily complied with the "Trusted Shops Quality Criteria" available at this link.
11 Out-of-court dispute resolution
We would like to inform you that Consumers have the opportunity to take advantage of an out-of-court complaint handling and claim procedure. Information on the method of access to the above mentioned procedure and dispute resolution procedures can be found at the following address: www.uokik.gov.pl in the "Amicable resolution of consumer disputes" tab.
Moreover, at the address: http://ec.europa.eu/consumers/odr Consumers have access to the online consumer dispute resolution platform (the so-called ODR platform). The ODR platform is a multilingual, interactive website for consumers and traders seeking out-of-court settlement of disputes arising from the conclusion of a distance sales or service contract.
The use of the above mentioned out-of-court means of redress and dispute resolution is voluntary and can only take place if both parties to the dispute (Consumer and seller) agree to it.
12 Final provisions
Nothing in these Regulations is intended to infringe the statutory rights of the Consumer. In case of any conflict between the provisions of these Regulations and the rights of the Consumer resulting from generally applicable regulations - the contested provisions of the Regulations shall always be replaced by statutory regulations.
If you are an Entrepreneur, then all contracts concluded with us are governed by Polish law, excluding the United Nations Convention on Contracts for the International Sale of Goods.
If you are an Entrepreneur, a legal entity under public law or a separate public-law entity, the court of law shall have exclusive jurisdiction to determineall disputes arising out of the contractual relationship between us and you will be the competent court for our registered office. The preceding sentence shall not apply to natural persons entering into a contract directly related to their business activities, if it is clear from the content of this contract that it does not have a professional character for these persons within the meaning of Article 556 (4) of the Civil Code.