Information on the exercise of the right of withdrawal and model withdrawal form

Consumers have a 14-day right to withdraw from the contract. This right is also available to natural persons concluding an agreement directly related to their business activity, if the content of this agreement shows that it does not have a professional character for these persons within the meaning of Article 556 (4) of the Civil Code. Other entrepreneurs have no right to withdraw from the contract.

Right of withdrawal from the contract

You have the right to withdraw from this agreement within 14 days without giving any reason. The period for withdrawal shall expire 14 days after the date on which you acquire possession of the goods or on which a third party other than the carrier and indicated by you acquires possession of the goods.

To exercise your right of withdrawal, you must inform us (KOKIETKI Maciej Rogulski, Jana Kasprowicza 12d, 92-781 Łódź, Poland, info@kokietki.pl, telephone: 790-601-790) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail). You may use the model withdrawal form, but this is not obligatory.

In order to meet the withdrawal deadline, it is sufficient for you to send a communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from the method of delivery chosen by you other than the cheapest usual method of delivery offered by us), immediately and in any event no later than 14 days from the date on which we are informed of your decision to exercise your right of withdrawal from this contract. We will reimburse you using the same payment methods as you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees in connection with the reimbursement. We may withhold reimbursement of payment until we have received the item or you have provided us with proof of return, whichever is earlier.

Please send back or hand over the item to us immediately and in any case no later than 14 days after you have informed us of your withdrawal from this contract. The deadline is met if you send back the item before the expiry of the 14-day deadline. You will have to bear the direct costs of returning the item.

You are only liable for any reduction in the value of the item resulting from its use other than what was necessary to establish the nature, characteristics and functioning of the item.

The right of withdrawal from a distance contract does not apply to you:

  • Contracts in which the object of performance is an item delivered in sealed packaging which cannot be returned for health protection reasons or for hygienic reasons if the packaging was opened after delivery.

Model withdrawal form

(this form must be completed and returned only if you wish to withdraw from the contract)

- Addressee of KOKIETKI Maciej Rogulski, Jan Kasprowicz 12d, Łódź, Poland, info@kokietki.pl.

- I/We(*) hereby inform you of my/our withdrawal from the sale of the following items(*)
a contract for the supply of the following items(*) a contract for the performance of the following items(*)/provision of the following service(*)

- Date of contract conclusion(*)/collection(*)

- Name(s) of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if the form is sent on paper)

- Date

(*) Delete where not applicable.