No, you don't have to. You can also place an order with us without creating an account – as a guest .

How does it work?

✓ add the selected product to the cart,
✓ click "finalize order" ,
✓ complete the required data to complete the order.

If you want to create an account:

✓ additionally fill in the "password" field – then we will create your account,
✓ If you do not enter the password, the order will be placed without creating an account .

Why is it worth having an account at Kokietki?

✓ quick access to order history,
✓ easier to place subsequent purchases,
✓ the opportunity to take advantage of attractive benefits for regular customers.

It's a small step that brings many pleasant benefits.

We ship orders very quickly once payment has been received or cash on delivery has been selected.

https://kokietki.pl/en/content/25-shipment-and-payment

https://kokietki.pl/en/content/25-shipment-and-payment  Once the package has been shipped, we will send you a confirmation email.
✓  The email contains a link to the carrier's website and the tracking number.
✓  This allows you to track the package yourself and stay up to date with the delivery.

Additional tips for shipments delivered to an address:

✓  The courier may arrive at any time during the working day.
✓  It is a good idea to provide an address (home/work) where someone will be available.
✓  The courier is not required to call before delivery—the visit may be unexpected.

We process orders very quickly, so once they have been placed, it is no longer possible to change the delivery address – the parcel is packed and shipped almost immediately.

Tips for convenient delivery:

✓ provide an address where someone will be available (home/work),

✓ the courier may arrive at any time during business hours,

✓ the courier is not required to call before delivery, so the visit may be unexpected,

✓ if you are not sure you will be at home, choose delivery to a parcel locker or other collection point where you can pick up your parcel at a convenient time.

Important for cash on delivery parcels:

✓ have the exact amount ready in advance – the courier expects payment upon delivery.

We strive to get your packages to you as quickly as possible. That's why:

✓ Orders paid online (PayPal, Stripe)

– when choosing DPD delivery, we ship the same day at 3:00 PM Polish time.

✓ Other delivery options

– shipping takes place on Mondays, Wednesdays, and Fridays at 4:00 PM Polish time.

Don't waste time – choose DPD and take advantage of the fastest shipping option 

Yes, we issue a VAT invoice for every order sent outside Poland, within the European Union.

✓ Private customers – receive a personalised invoice issued to the details provided when placing the order.

✓ Companies registered in the European Union – can receive an invoice issued to the company's details. To do this, please provide the full company details along with the correct VAT number.

✓ To be sure, you can always check the validity of your VAT number in the VIES system: 

CHECK YOUR VAT NUMBER IN THE VIES SYSTEM HERE

An electronic invoice is sent to your email address after the order has been delivered. This means you always have it to hand and can easily forward it to your accounting department.

✓ Yes, it is possible to combine several orders into one parcel, but it all depends on the stage of processing. At Kokietki, we often prepare and ship orders on the same day, so it is crucial to contact us immediately after placing the second order.

✓ If both orders are still in stock, we will be happy to combine them. Just contact us immediately by email or chat and ask us to combine your orders – we will check if the parcel has not already been packed and handed over to the courier.

✓ If the parcel is already on its way, unfortunately it is not possible to combine it – each order will be sent separately.

✓ Therefore, if you place two orders in a row, it is always worth reporting this immediately. This allows us to send them together, and you will only pay once for shipping and receive your purchases faster.

✓ Courier delivery

It is not possible to specify the exact time of delivery. Couriers deliver parcels during business hours and may arrive at any time of the day. It is advisable to provide an address (home or work) where someone will be available to receive the parcel.

After sending the parcel: 

✓ You will receive an email from us with a tracking number.
✓ You can track your shipment on the carrier's website.
✓ Depending on the operator, you may be able to manage your shipment (e.g. change the collection point).
✓ The courier's telephone number is often available.
✓ This allows you to contact the courier and try to arrange a convenient delivery time.

✓ Delivery to a parcel locker

Here you have complete freedom – the parcel is delivered to the selected parcel locker and you decide when to collect it. Collection is usually possible 24/7 – but check exactly what hours the locker is open – each parcel operator may have different hours.

There is no need to worry. 
All international shipments are sent from Poland and always have a tracking number.

✓ After placing your order, we will send you an email with a confirmation and the parcel number. Please note that this number only becomes active with the carrier after 1-2 working days, when the parcel reaches the Polish border and is transferred for further transport in the recipient's country.

✓ If the courier does not find anyone at the address provided, the delivery procedures depend on the local carrier in the country concerned. Usually, another delivery attempt is made or the parcel is sent to the nearest collection point. The carrier always provides details via text message, email or status update in the tracking system.

✓ To avoid delivery problems, it is very important to enter the correct full delivery address, street number, house/flat number, postcode, city, telephone number and email address. It is thanks to this information that the carrier can send notifications about the next steps and the place of collection of the parcel.

✓ Couriers work throughout the day, so when providing a delivery address, it is best to choose one where you can actually collect the parcel - i.e. provide your work or home address.

✓ If you are not sure whether you will be able to collect your parcel at home or at work, parcel collection points are a convenient alternative. Your parcel can be stored there for up to 24 hours, giving you complete freedom to collect it.

Orders are dispatched from Poland and immediately receive a tracking number assigned by the operator selected when placing the order. This number is provided in the dispatch confirmation e-mail.

✓ Do not worry if the carrier's system does not show any details immediately after receiving the shipment number. As parcels are sent from Poland, the first scan by the foreign courier usually appears after 1-2 working days – this is a normal stage of the logistics process.

This allows you to conveniently monitor the progress of your order – from the moment it is posted in Poland, through handover to the international carrier, to delivery. If you do not receive a message with the number or have difficulty tracking your order, the shop's customer service is always available to help.

Yes - We also ship orders internationally.

✓ All packages are shipped directly from Poland.

✓ When choosing DPD delivery, the parcel is delivered directly to the customer, without being forwarded to additional foreign carriers.

✓ If you choose another foreign carrier, after crossing the border, the parcels are forwarded to the participating courier companies in the delivery country.

✓ For DPD, the tracking number appears immediately upon shipment.

✓ When choosing a carrier other than DPD, the tracking number usually appears in the carrier's system within 1-2 business days of shipment.

✓ This allows you to conveniently monitor the entire journey of your parcel – from the moment it leaves our warehouse to its delivery address.

Detailed information about shipping costs and available methods can be found here:  SHIPPING COSTS

No, couriers have a large number of parcels to deliver, so they are in a hurry and usually do not call before arrival.

✓ After the parcel is sent, an email with a tracking number is sent, allowing you to check the status of the parcel yourself on the carrier's website.

✓ Depending on the courier company, additional SMS or email notifications about the planned delivery may appear, but this is not a rule.

✓ It is essential to provide the correct telephone number and email address so that notifications can be delivered without any problems.

✓ The courier may arrive at any time during the day, so it is a good idea to provide a home or work address where the parcel can be collected at any time during the day.

✓ If you are not sure whether you will be available to receive the parcel at your home or work address throughout the day, a convenient solution is a parcel locker, which allows you to collect your parcel at any time, 24/7.

Therefore, before placing your order, it is worth considering which delivery method will be most convenient for you.

At present, we do not deliver to the United Kingdom.
Orders can be placed to other countries that are included in our shipping offer.

At Kokietki, we have prepared various convenient and secure payment methods for you:

✓ BLIK – quick payment using a code from your mobile phone,
✓ Fast online transfer (Paynow) – immediate processing from most Polish banks,
✓ Payment card – we accept Visa, Mastercard and Maestro,
✓ PayPo – buy now, pay later, up to 30 days after purchase,
✓ Digital wallets (Google Pay) – simple and secure payments with one click.
✓ Cash on delivery – you pay the courier upon delivery.

All online transactions are encrypted, and you can choose the option that is most convenient for you.

Yes, online payments at Kokietki are completely secure and meet all European security standards. We ensure that every stage of the transaction is protected:

✓ SSL encryption – all data sent between your device and our shop is encrypted, preventing access by third parties.

✓ Trusted payment operators – we only work with certified systems (Paynow, PayPal, PayPo, Google Pay) that use the same security standards as banks.

✓ Secure payment cards – card transactions are protected by additional authorisation (e.g. 3D Secure), so no one can pay for you without your consent.

✓ Modern payment methods – you can use BLIK or digital wallets (Google Pay), which do not share your card details with the seller, only a secure payment token.

✓ Privacy – no confidential data (e.g. card numbers) is stored in our shop. The entire process is handled exclusively by the selected payment operator.

Thanks to these solutions, you can be sure that your purchases at Kokietki are not only convenient, but also protected at the highest level.

✓ If the payment failed, there is no need to worry – your order has been placed correctly and the goods are reserved for you for 3 days.

✓ Do not place a new order – we are waiting for payment for the one you have already placed. If you place another order, the size or model you have chosen may no longer be available in stock.

✓ On the payment page, the bank usually displays a message about the failed transaction, and some systems allow you to repeat it immediately. You will also often receive an e-mail with information about the payment status and the possibility of repeating it.

✓ If you do not notice the problem immediately, do not worry. We will send you an automatic message about the failed payment and a link to repeat the payment via Przelewy24.

✓ As soon as you pay for your order, the system will automatically process the payment and you will receive a confirmation from us. We will keep you informed about all stages by email.

✓ You have 3 days to make the payment. After this time, the reservation is cancelled and the products are returned to sale.

Exchanges are made on a return and repurchase basis. It is not possible to exchange a product on a ‘one-for-one’ basis. 

To receive a new product as quickly as possible, it is best to place another order for the selected size or model immediately. Regardless of this, the previous goods must be returned under the right of withdrawal.

The entire process looks like this:

✓  If you need a different size or model, you must place a new, separate order.

✓  The new order is shipped without delay.

✓  You must return the product that did not suit you.

✓  Upon receipt of the return, we carefully check the product.

✓  A sales document correction is issued for the return – funds are refunded in accordance with the statutory deadline, but we always try to process the refund as quickly as possible.

✓  Detailed information on the right to withdraw from the contract and the return form can be found here: Right to withdraw from the contract.

The return and the new order are two separate, independent transactions – this allows you to freely choose the right product and order it quickly.

Returns are possible under the right to withdraw from a distance contract.

✓  Simply prepare the parcel with a statement of withdrawal from the contract and send it back to us.

✓  Upon receipt of the parcel, the funds will be refunded in accordance with applicable regulations.

✓  All details regarding returns, the address for returning the parcel and a template for the statement of withdrawal from the contract are available here: Right of withdrawal from the contract.

At Kokietki, you can withdraw from the contract within 14 days without giving any reason:

✓ This period is counted from the day on which you came into possession of the goods or on which a third party other than the carrier and indicated by you collected the goods.

✓ To exercise this right, simply inform us of your decision by means of an unequivocal statement (e.g. by e-mail) before the expiry of the 14-day period.

✓ You then have an additional 14 days to return the goods.

Detailed information and a model withdrawal form can be found here: Right of withdrawal

Of course. 
Products purchased during a promotion or sale can also be returned – under the same terms and conditions as all other purchases in our shop. The full right to withdraw from a distance contract applies here.

✓ You have 14 days from the moment you receive your parcel to decide whether you want to keep the product or return it.

✓ Returns are easy – just let us know your decision and send the product back.

✓ We treat every return with care – we know that online shopping may require some thought, so we want you to feel completely comfortable with your choice.

You can find all the detailed rules here: RIGHT OF WITHDRAWAL

Returns at Kokietki are possible under the right of withdrawal. The customer bears the cost of returning the parcel – you can choose any carrier and send the return shipment yourself.

✓The return must be delivered to the company's registered office:

KOKIETKI  Maciej Rogulski
ul. Jana Kasprowicza 12d
92-781 Łódź
Poland

Upon receipt of the return, we will refund all funds paid, including the cost of the cheapest available delivery method selected when placing the order.

✓ Detailed information can be found here: Right to withdraw from the contract

We always process refunds in a way that is convenient and secure for you

✓ As a standard, the money is returned to the same payment instrument from which the payment was made – e.g. card, online transfer.

✓ If, for technical reasons, it is not possible to make the refund in the same way, we transfer the funds to the bank account number provided in the withdrawal form.

This ensures that your money will always be returned to you efficiently and in full compliance with applicable regulations.

The Kokietki store's loyalty program was created to ensure that every purchase brings more than just beautiful tights or shoes. Discount thresholds are available to customers who have a store account and shop as logged-in users.

What should every customer know?

✓ Participation is only possible after registering an account – the condition for using the program is to have a registered account in the Kokietki store

✓ The program has been operating in its current form since October 6, 2019 and continues to operate for an indefinite period

How are discounts collected?

✓ The system summarizes the value of all registered orders (excluding shipping) for the last year (365 days)

✓ 30 days after receiving the order, the store converts the amount spent on products (excluding shipping costs) and assigns the customer to the appropriate discount threshold

What if you don't shop for a year?

✓ If the customer does not place any order for 365 days, the discount threshold obtained is automatically canceled

Do discounts stack?

✓ Products already on promotion are also included in the turnover, but the threshold discount cannot be combined with other promotions for the same product

How to use the discount?

After logging in to your account, in the "Discount Program" tab you can check:

✓ What discount threshold are you in?

✓ How much is left to the next level?

✓ The system automatically shows the reduced price (gross) for a given product – both when viewing the offer and when placing an order

What happens in case of a partial refund?

✓ The system will recalculate the value of the remaining products and update the turnover within the program accordingly.

✓ When returning the entire order, the turnover is removed from the loyalty program

In short – why is it worth it?

✓ Automation: no need to click anything – the system automatically calculates discounts after orders.

✓ Transparency: you can clearly see where you are and how much you need to save until your next discount.

✓ Support for repeat purchases: the more often you come back, the faster you get better discounts.

✓ Real benefits without complications – just register

✓ Full information can be found here: LOYALTY PROGRAM

Yes, each discount voucher may have an individual expiry date. This means that the time limit for using it is specified.

✓ You can always find the exact expiry date of your code after logging into your account, in the ‘Vouchers’ tab.

✓ This gives you full control over how long you can use a given discount.

✓ Just check your dashboard to make sure the code is still active before placing your order.

Coupons are like a little gift with a discount – it's worth using them before they expire.

A size chart is provided on the page of each product that is available in different sizes. It is located just above the size selection area, next to the variant selection button.

Please note that:

✓  the table shows the exact dimensions of a given model,
✓  it is a good idea to compare them with your measurements before purchasing,
✓  this makes it easier to choose the size that will fit best.

This makes shopping easier and ensures that the selected product provides complete comfort and satisfaction.