No, you don't have to. You can also place an order with us without creating an account – as a guest .

How does it work?

✓ add the selected product to the cart,
✓ click "finalize order" ,
✓ complete the required data to complete the order.

If you want to create an account:

✓ additionally fill in the "password" field – then we will create your account,
✓ If you do not enter the password, the order will be placed without creating an account .

Why is it worth having an account at Kokietki?

✓ quick access to order history,
✓ easier to place subsequent purchases,
✓ the opportunity to take advantage of attractive benefits for regular customers.

It's a small step that brings many pleasant benefits.

We ship orders very quickly once payment has been received or cash on delivery has been selected.

https://kokietki.pl/en/content/25-shipment-and-payment

https://kokietki.pl/en/content/25-shipment-and-payment  Once the package has been shipped, we will send you a confirmation email.
✓  The email contains a link to the carrier's website and the tracking number.
✓  This allows you to track the package yourself and stay up to date with the delivery.

Additional tips for shipments delivered to an address:

✓  The courier may arrive at any time during the working day.
✓  It is a good idea to provide an address (home/work) where someone will be available.
✓  The courier is not required to call before delivery—the visit may be unexpected.

We process orders very quickly, so once they have been placed, it is no longer possible to change the delivery address – the parcel is packed and shipped almost immediately.

Tips for convenient delivery:

✓ provide an address where someone will be available (home/work),

✓ the courier may arrive at any time during business hours,

✓ the courier is not required to call before delivery, so the visit may be unexpected,

✓ if you are not sure you will be at home, choose delivery to a parcel locker or other collection point where you can pick up your parcel at a convenient time.

Important for cash on delivery parcels:

✓ have the exact amount ready in advance – the courier expects payment upon delivery.

We strive to get your packages to you as quickly as possible. That's why:

✓ Orders paid online (PayPal, Stripe)

– when choosing DPD delivery, we ship the same day at 3:00 PM Polish time.

✓ Other delivery options

– shipping takes place on Mondays, Wednesdays, and Fridays at 4:00 PM Polish time.

Don't waste time – choose DPD and take advantage of the fastest shipping option 

Yes, we issue a VAT invoice for every order sent outside Poland, within the European Union.

✓ Private customers – receive a personalised invoice issued to the details provided when placing the order.

✓ Companies registered in the European Union – can receive an invoice issued to the company's details. To do this, please provide the full company details along with the correct VAT number.

✓ To be sure, you can always check the validity of your VAT number in the VIES system: 

CHECK YOUR VAT NUMBER IN THE VIES SYSTEM HERE

An electronic invoice is sent to your email address after the order has been delivered. This means you always have it to hand and can easily forward it to your accounting department.

✓ Yes, it is possible to combine several orders into one parcel, but it all depends on the stage of processing. At Kokietki, we often prepare and ship orders on the same day, so it is crucial to contact us immediately after placing the second order.

✓ If both orders are still in stock, we will be happy to combine them. Just contact us immediately by email or chat and ask us to combine your orders – we will check if the parcel has not already been packed and handed over to the courier.

✓ If the parcel is already on its way, unfortunately it is not possible to combine it – each order will be sent separately.

✓ Therefore, if you place two orders in a row, it is always worth reporting this immediately. This allows us to send them together, and you will only pay once for shipping and receive your purchases faster.