How does the loyalty program work?

The Kokietki store's loyalty program was created to ensure that every purchase brings more than just beautiful tights or shoes. Discount thresholds are available to customers who have a store account and shop as logged-in users.


What should every customer know?

 Participation is only possible after registering an account – the condition for using the program is to have a registered account in the Kokietki store

 The program has been operating in its current form since October 6, 2019 and continues to operate for an indefinite period


How are discounts collected?

 The system summarizes the value of all registered orders (excluding shipping) for the last year (365 days)

 30 days after receiving the order, the store converts the amount spent on products (excluding shipping costs) and assigns the customer to the appropriate discount threshold


What if you don't shop for a year?

 If the customer does not place any order for 365 days, the discount threshold obtained is automatically canceled


Do discounts stack?

 Products already on promotion are also included in the turnover, but the threshold discount cannot be combined with other promotions for the same product


How to use the discount?

After logging in to your account, in the "Discount Program" tab you can check:

 What discount threshold are you in?

 How much is left to the next level?

 The system automatically shows the reduced price (gross) for a given product – both when viewing the offer and when placing an order


What happens in case of a partial refund?

 The system will recalculate the value of the remaining products and update the turnover within the program accordingly.

 When returning the entire order, the turnover is removed from the loyalty program


In short – why is it worth it?

 Automation: no need to click anything – the system automatically calculates discounts after orders.

 Transparency: you can clearly see where you are and how much you need to save until your next discount.

 Support for repeat purchases: the more often you come back, the faster you get better discounts.

 Real benefits without complications – just register

 Full information can be found here: LOYALTY PROGRAM

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Do discount vouchers have an expiry date?

Yes, each discount voucher may have an individual expiry date. This means that the time limit for using it is specified.


 You can always find the exact expiry date of your code after logging into your account, in the ‘Vouchers’ tab.

 This gives you full control over how long you can use a given discount.

 Just check your dashboard to make sure the code is still active before placing your order.


Coupons are like a little gift with a discount – it's worth using them before they expire.

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