Exchanges are made on a return and repurchase basis. It is not possible to exchange a product on a ‘one-for-one’ basis. 

To receive a new product as quickly as possible, it is best to place another order for the selected size or model immediately. Regardless of this, the previous goods must be returned under the right of withdrawal.

The entire process looks like this:

✓  If you need a different size or model, you must place a new, separate order.

✓  The new order is shipped without delay.

✓  You must return the product that did not suit you.

✓  Upon receipt of the return, we carefully check the product.

✓  A sales document correction is issued for the return – funds are refunded in accordance with the statutory deadline, but we always try to process the refund as quickly as possible.

✓  Detailed information on the right to withdraw from the contract and the return form can be found here: Right to withdraw from the contract.

The return and the new order are two separate, independent transactions – this allows you to freely choose the right product and order it quickly.

Returns are possible under the right to withdraw from a distance contract.

✓  Simply prepare the parcel with a statement of withdrawal from the contract and send it back to us.

✓  Upon receipt of the parcel, the funds will be refunded in accordance with applicable regulations.

✓  All details regarding returns, the address for returning the parcel and a template for the statement of withdrawal from the contract are available here: Right of withdrawal from the contract.

At Kokietki, you can withdraw from the contract within 14 days without giving any reason:

✓ This period is counted from the day on which you came into possession of the goods or on which a third party other than the carrier and indicated by you collected the goods.

✓ To exercise this right, simply inform us of your decision by means of an unequivocal statement (e.g. by e-mail) before the expiry of the 14-day period.

✓ You then have an additional 14 days to return the goods.

Detailed information and a model withdrawal form can be found here: Right of withdrawal

Of course. 
Products purchased during a promotion or sale can also be returned – under the same terms and conditions as all other purchases in our shop. The full right to withdraw from a distance contract applies here.

✓ You have 14 days from the moment you receive your parcel to decide whether you want to keep the product or return it.

✓ Returns are easy – just let us know your decision and send the product back.

✓ We treat every return with care – we know that online shopping may require some thought, so we want you to feel completely comfortable with your choice.

You can find all the detailed rules here: RIGHT OF WITHDRAWAL

Returns at Kokietki are possible under the right of withdrawal. The customer bears the cost of returning the parcel – you can choose any carrier and send the return shipment yourself.

✓The return must be delivered to the company's registered office:

KOKIETKI  Maciej Rogulski
ul. Jana Kasprowicza 12d
92-781 Łódź
Poland

Upon receipt of the return, we will refund all funds paid, including the cost of the cheapest available delivery method selected when placing the order.

✓ Detailed information can be found here: Right to withdraw from the contract

We always process refunds in a way that is convenient and secure for you

✓ As a standard, the money is returned to the same payment instrument from which the payment was made – e.g. card, online transfer.

✓ If, for technical reasons, it is not possible to make the refund in the same way, we transfer the funds to the bank account number provided in the withdrawal form.

This ensures that your money will always be returned to you efficiently and in full compliance with applicable regulations.