✓ Courier delivery

It is not possible to specify the exact time of delivery. Couriers deliver parcels during business hours and may arrive at any time of the day. It is advisable to provide an address (home or work) where someone will be available to receive the parcel.

After sending the parcel: 

✓ You will receive an email from us with a tracking number.
✓ You can track your shipment on the carrier's website.
✓ Depending on the operator, you may be able to manage your shipment (e.g. change the collection point).
✓ The courier's telephone number is often available.
✓ This allows you to contact the courier and try to arrange a convenient delivery time.

✓ Delivery to a parcel locker

Here you have complete freedom – the parcel is delivered to the selected parcel locker and you decide when to collect it. Collection is usually possible 24/7 – but check exactly what hours the locker is open – each parcel operator may have different hours.

There is no need to worry. 
All international shipments are sent from Poland and always have a tracking number.

✓ After placing your order, we will send you an email with a confirmation and the parcel number. Please note that this number only becomes active with the carrier after 1-2 working days, when the parcel reaches the Polish border and is transferred for further transport in the recipient's country.

✓ If the courier does not find anyone at the address provided, the delivery procedures depend on the local carrier in the country concerned. Usually, another delivery attempt is made or the parcel is sent to the nearest collection point. The carrier always provides details via text message, email or status update in the tracking system.

✓ To avoid delivery problems, it is very important to enter the correct full delivery address, street number, house/flat number, postcode, city, telephone number and email address. It is thanks to this information that the carrier can send notifications about the next steps and the place of collection of the parcel.

✓ Couriers work throughout the day, so when providing a delivery address, it is best to choose one where you can actually collect the parcel - i.e. provide your work or home address.

✓ If you are not sure whether you will be able to collect your parcel at home or at work, parcel collection points are a convenient alternative. Your parcel can be stored there for up to 24 hours, giving you complete freedom to collect it.

Orders are dispatched from Poland and immediately receive a tracking number assigned by the operator selected when placing the order. This number is provided in the dispatch confirmation e-mail.

✓ Do not worry if the carrier's system does not show any details immediately after receiving the shipment number. As parcels are sent from Poland, the first scan by the foreign courier usually appears after 1-2 working days – this is a normal stage of the logistics process.

This allows you to conveniently monitor the progress of your order – from the moment it is posted in Poland, through handover to the international carrier, to delivery. If you do not receive a message with the number or have difficulty tracking your order, the shop's customer service is always available to help.

Yes - We also ship orders internationally.

✓ All packages are shipped directly from Poland.

✓ When choosing DPD delivery, the parcel is delivered directly to the customer, without being forwarded to additional foreign carriers.

✓ If you choose another foreign carrier, after crossing the border, the parcels are forwarded to the participating courier companies in the delivery country.

✓ For DPD, the tracking number appears immediately upon shipment.

✓ When choosing a carrier other than DPD, the tracking number usually appears in the carrier's system within 1-2 business days of shipment.

✓ This allows you to conveniently monitor the entire journey of your parcel – from the moment it leaves our warehouse to its delivery address.

Detailed information about shipping costs and available methods can be found here:  SHIPPING COSTS

No, couriers have a large number of parcels to deliver, so they are in a hurry and usually do not call before arrival.

✓ After the parcel is sent, an email with a tracking number is sent, allowing you to check the status of the parcel yourself on the carrier's website.

✓ Depending on the courier company, additional SMS or email notifications about the planned delivery may appear, but this is not a rule.

✓ It is essential to provide the correct telephone number and email address so that notifications can be delivered without any problems.

✓ The courier may arrive at any time during the day, so it is a good idea to provide a home or work address where the parcel can be collected at any time during the day.

✓ If you are not sure whether you will be available to receive the parcel at your home or work address throughout the day, a convenient solution is a parcel locker, which allows you to collect your parcel at any time, 24/7.

Therefore, before placing your order, it is worth considering which delivery method will be most convenient for you.

Yes ✓ All parcels are packaged with great care to ensure discretion and convenience of delivery. We understand how important it is for purchases to arrive in neutral, inconspicuous packaging – that is why we always make sure that no one can guess the contents.

✓ Depending on the type of product, we use sturdy cardboard boxes, bubble envelopes or opaque plastic envelopes. Each of these solutions is not only secure but also visually neutral.

✓ We do not place any information about the contents on the parcel or the shipping label. Only the data necessary for delivery is displayed – no details that could reveal what is inside.

✓ Discretion is our priority. This means you can order products for delivery to your home, work or parcel locker with peace of mind, knowing that the parcel will look like a normal courier delivery.

We make sure that every customer feels comfortable and at ease, regardless of what they order. Shopping should be enjoyable and convenient – that is why the packaging never reveals the contents, and the entire delivery process is as discreet and secure as possible.